Refund policy

Effective Date: 24/08/2025

At MyNameCharm, we want you to be delighted with your personalised jewellery. If you’re not fully satisfied, we’re here to help.

1. Right to Cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it.

Please note: Personalised items (such as custom name necklaces) are exempt from automatic cancellation rights, unless the item is faulty, damaged, or not as described.

2. Faulty or Damaged Items

If your item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery. We will arrange a replacement or refund at no extra cost to you.

3. How to Return

  • Email us at [insert your email address] with your order number and reason for return.

  • We’ll provide instructions and a return address.

  • Items must be returned unused, in original packaging.

4. Refunds

  • Refunds will be processed within 14 days of receiving your returned item.

  • Refunds are issued to your original payment method.

5. Exclusions

  • Custom/personalised jewellery cannot be refunded unless faulty.

  • Items returned outside the 14-day window may not be accepted.

📩 Contact Us:
MyNameCharm
8 Blackhouse Cottages
Eyemouth
TD14 5LR
Email: [insert email address]