Terms of service

Effective Date: 24/08/2025

Welcome to MyNameCharm. By placing an order on our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

  • This website is owned and operated by MyNameCharm, located at 8 Blackhouse Cottages, Eyemouth, TD14 5LR.

  • By using this website, you confirm that you are at least 18 years old or have permission from a parent/guardian.

2. Orders & Personalisation

  • All orders are subject to availability and acceptance.

  • Personalisation details (such as names or dates) are entered by the customer at checkout. Please ensure they are correct, as we cannot be held responsible for errors once production has begun.

  • We reserve the right to decline any order we believe to be offensive, inappropriate, or infringing on another’s rights.

3. Prices & Payment

  • All prices are shown in GBP (£) and include VAT where applicable.

  • Payment must be made in full at the time of order using our secure checkout system.

  • We reserve the right to update prices at any time, but confirmed orders will not be affected.

4. Delivery

  • We aim to dispatch all orders within the timeframe stated on our website.

  • Delivery times may vary depending on location, customisation, and postal services.

  • We are not responsible for delays caused by third-party couriers.

5. Returns & Refunds

  • For details on returns, refunds, and your right to cancel, please see our Returns Policy.

  • Personalised items are non-refundable unless faulty, damaged, or not as described.

6. Intellectual Property

  • All designs, images, and content on this website are the property of MyNameCharm and may not be copied, reproduced, or distributed without permission.

7. Liability

  • We are not liable for any indirect or consequential loss (such as missed gifting occasions) caused by delivery delays or product misuse.

  • Our total liability for any claim shall not exceed the price of the product purchased.

8. Privacy

  • We respect your privacy. Please see our Privacy Policy for details on how we collect and use your information.

9. Governing Law

  • These Terms & Conditions are governed by the laws of England & Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.

📩 Contact Us
MyNameCharm
8 Blackhouse Cottages
Eyemouth
TD14 5LR
Email: craigged@hotmail.com